FAQ's
General
How do I schedule an appointment?
You can schedule an appointment in several convenient ways:
- Call or text our office at during business hours
- Request an appointment online using our secure online booking system (available 24/7)
Our team will help schedule you with the appropriate provider and location based on your condition.
Do I need a referral to be seen?
Referral requirements depend on your insurance plan, not our office.
- Many PPO plans do not require a referral
- Some HMO plans do require a referral from a primary care provider
We recommend confirming referral requirements directly with your insurance carrier prior to your visit. Our staff is happy to assist if you have questions.
What should I bring to my first visit?
To help your visit run smoothly, please bring:
- A valid photo ID
- Insurance card(s)
- Referral documentation, if required by your insurance
- Any prior imaging or reports related to your condition (X-rays, MRI, CT scans)
- A list of current medications
- A written list of questions or concerns you would like to discuss
Having these items available allows us to focus on diagnosis and treatment during your visit.
Are my medical records kept private and confidential?
Yes. Your privacy is extremely important to us.
All medical records are maintained in full compliance with HIPAA regulations. Access to your information is limited to authorized clinical and administrative staff involved in your care. Records are never released without your consent unless required by law.
How much time will I need off work after surgery?
Recovery time varies depending on the type of procedure, your job duties, and individual healing.
- Many patients can return to light-duty or desk work within 1–2 weeks
- Physically demanding jobs may require additional recovery time
Your surgeon will provide personalized guidance and work-status recommendations specific to your procedure.
When can I drive after surgery?
Driving restrictions depend on the procedure performed, whether your dominant arm or leg was involved, and medication use.
In general, patients should avoid driving for at least one week after surgery and should not drive while taking narcotic pain medications. Your surgeon will provide specific guidance based on your situation.
When can I resume exercise or physical activity?
Return to activity is individualized and based on your diagnosis and treatment plan.
Some patients may begin gentle motion early, while others may require a structured rehabilitation program. When appropriate, you may be referred to physical therapy to restore strength, motion, and function. Your provider will outline safe timelines for return to activity, exercise, and sports.
How do I contact clinical support or get medical questions answered?
Our licensed registered nurses are available to help address clinical questions and patient concerns during extended hours:
Clinical Support Hours
Monday – Friday: 8:00 AM – 7:00 PM
Outside of these hours, patients are provided with clear instructions on how to reach on-call clinical support for urgent issues related to their care.
